Frequently Asked Questions
1.What is Medikonda Nutrients?
Medikonda Nutrients is World's leading B2B e-Commerce Platform for Premium Food Ingredients, ethically sourced from indigenous regions and trusted growers around the world. We offer high-quality botanicals for educational, ceremonial, and research use.
2.Are your products safe for human consumption?
Unless specifically labelled as food-grade, our products are not intended for human consumption or cosmetic use. They are offered for research, incense, or traditional ceremonial use only. Always read the product description and usage disclaimers before purchase.
3.Do you ship within Australia?
Yes, we currently ship to all of Australia, where our products are legally permitted. Some items may be restricted in specific states or regions due to local regulations.
4.Do you ship internationally?
Yes, we ship internationally, subject to the laws and import regulations of the destination country.
5.How long will it take to receive my order?
We process and ship orders within 1–3 business days. Delivery time depends upon your specific location. Most domestic orders arrive within 3–6 business days.
6.How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use this to monitor your shipment in real-time.
7.What is your return and refund policy?
We offer a 7-day return policy from the date of delivery. Items must be unused, and in original packaging, along with proof of purchase. To request a return, email us at hello@Medikonda.com.
Once approved, we’ll provide a return label and instructions. Returns sent without approval won’t be accepted. Refunds are processed within 10 business days after approval; if delayed beyond 15 days, please contact us at hello@Medikonda.com.
8.Do you offer wholesale or bulk pricing?
Yes! We offer wholesale pricing for qualified buyers with a minimum order quantity of 100 lbs per product. Please fill out our Bulk Wholesale Form and one of our Team Members will be in touch with you shortly.
9.Is it legal to buy your products?
Our products are legal to sell and possess under Australia’s law, but it is your responsibility to check your local and state regulations before ordering. We reserve the right to restrict or cancel orders where the product is prohibited.
10.How can I contact Medikonda Nutrients?
You can reach us via email at hello@Medikonda.com.
We aim to respond within 24–48 hours of business days.
11.Do you offer subscription or loyalty programs?
Not at the moment, but we’re working on launching a Medikonda Nutrients Loyalty Program soon! Stay tuned by subscribing to our newsletter.
12.Are your products sustainably sourced?
Yes,sustainability and ethical sourcing are core to our mission. We work directly with tribal communities, local farmers, and trusted harvesters to ensure authenticity and fair trade practices.